Refund Policy
Digital products
Section titled “Digital products”All digital product purchases (audio component packs, starter kits, configuration bundles) are non-refundable once the download link has been delivered.
This is standard practice for digital goods — once you’ve received access to the files, the sale is final.
Before you buy:
- Read the full product description and technical requirements
- Check browser/platform compatibility
- Review the included features list
If you experience a technical issue with a product that prevents it from working as described, contact me and I’ll work with you to resolve it. If I can’t fix the issue, I’ll issue a full refund.
Development services
Section titled “Development services”Before work begins
Section titled “Before work begins”If you’ve paid a deposit or consultation fee and decide not to proceed before any work has started, you’ll receive a full refund of the deposit.
During a project
Section titled “During a project”For active projects:
- Work completed to date is non-refundable — you keep all deliverables produced so far
- Remaining balance for unstarted work will be refunded in full
- A clear summary of completed vs. remaining work will be provided
After delivery
Section titled “After delivery”Once a project has been delivered and accepted, the payment is final. Post-delivery support and reasonable adjustments are included as described in the project scope.
How to request a refund
Section titled “How to request a refund”- Email joel@joellof.com with your order details
- Include your Stripe receipt or order number
- Describe the reason for the refund request
Refund requests are typically processed within 5 business days. Refunds are issued to the original payment method via Stripe.
EU consumer rights
Section titled “EU consumer rights”If you’re purchasing from within the EU, you have the right to cancel a purchase within 14 days under the EU Consumer Rights Directive. However, for digital content delivered immediately (with your consent), this right is waived upon delivery — consistent with Article 16(m) of the Directive.
By completing a digital product purchase, you acknowledge that delivery begins immediately and you waive the 14-day withdrawal right.
Questions?
Section titled “Questions?”If you have any questions about this policy or need help with a purchase, get in touch. I’m happy to help.